@inproceedings{e891e8c61dba468e9ba535b48cc08892,
title = "An intuitionistic fuzzy approach for evaluating service quality of public transportation systems",
abstract = "Service quality evaluation has become a main area of interest for practitioners, managers, researchers and policy makers, who have inclined on the passengers{\textquoteright} service. In this paper, intuitionistic fuzzy TOPSIS approach is applied to evaluate service quality of rail transit systems of Istanbul. A total of 6553 surveys are conducted and analyzed in seven rail lines with respect to 20 service qualities.",
keywords = "Intuitionistic fuzzy sets, Rail transit lines, Service quality, TOPSIS",
author = "Erkan Celik and Gumus, {Alev Taskin} and Nezir Aydin",
note = "Publisher Copyright: {\textcopyright} 2016 by World Scientific Publishing Co. Pte. Ltd.; Uncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016 ; Conference date: 24-08-2016 Through 26-08-2016",
year = "2016",
doi = "10.1142/9789813146976_0145",
language = "English",
series = "Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016",
publisher = "World Scientific Publishing Co. Pte Ltd",
pages = "936--942",
editor = "Jie Lu and Ludovic Koehl and Kerre, {Etienne E.} and Luis Martinez and Xianyi Zeng",
booktitle = "Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016",
address = "Singapore",
}