@inproceedings{488f6d5ef938499188f38597f87544cb,
title = "Analyzing hate speech toward players from the MENA in League of Legends",
abstract = "We analyze hate speech toward the MENA players as a form of toxic behavior in League of Legends in-game and forum chats. We find that this kind of toxicity: (1) is initiated by one or two players; (2) sparks from criticizing the skills of team members; (3) can be elevated by frustration with game elements and hardware; and (4) can turn into personal clashes. There is also non-toxic use of abusive language, which stresses the importance of context-aware analysis (i.e., interpreting. what is actually toxic). Finally, we find evidence that the type of toxicity varies by server location, advising gaming companies to consider the location of players when setting up policies to mitigate hate speech.",
keywords = "Ethnicity, Games, League of Legends, MENA, Online toxicity",
author = "Sercan {\c S}eng{\"u}n and Jung Soongyo and Jansen, {Bernard J.} and Joni Salminen and Peter Mawhorter",
note = "Publisher Copyright: {\textcopyright} 2019 Copyright is held by the owner/author(s).; 2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019 ; Conference date: 04-05-2019 Through 09-05-2019",
year = "2019",
month = may,
day = "2",
doi = "10.1145/3290607.3312924",
language = "English",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
booktitle = "CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems",
address = "United States",
}