Automatic Summarization of Call-center Conversations

Benoit Favre; Firoj Alam; Shammur Chowdhury; Karan Singla; J. Trione; F. Béchet; Evgeny A. Stepanov; Giuseppe Riccardi

Automatic Summarization of Call-center Conversations

Benoit Favre, Firoj Alam, Shammur Chowdhury, Karan Singla, J. Trione, F. Béchet, Evgeny A. Stepanov, Giuseppe Riccardi

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This paper presents the SENSEI approach to automatic summarization which represents spoken conversation in terms of factual descriptors and abstractive synopses that are useful for quality assurance supervision in call centers. We demonstrate a browser-based graphical system that automatically produces these summary descriptors and synopses.

Original language	English
Title of host publication	IEEE Automatic Speech Recognition and Understanding Workshop (ASRU 2015)
Publication status	Published - 2015
Externally published	Yes

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Favre, B., Alam, F., Chowdhury, S., Singla, K., Trione, J., Béchet, F., Stepanov, E. A., & Riccardi, G. (2015). Automatic Summarization of Call-center Conversations. In IEEE Automatic Speech Recognition and Understanding Workshop (ASRU 2015) https://scholar.google.com/citations?view_op=view_citation&hl=en&user=LkSfdoAAAAAJ&pagesize=100&citation_for_view=LkSfdoAAAAAJ:B3FOqHPlNUQC

@inproceedings{373c48c8f6644903ac38eed79ced97ba,

title = "Automatic Summarization of Call-center Conversations",

abstract = "This paper presents the SENSEI approach to automatic summarization which represents spoken conversation in terms of factual descriptors and abstractive synopses that are useful for quality assurance supervision in call centers. We demonstrate a browser-based graphical system that automatically produces these summary descriptors and synopses. ",

author = "Benoit Favre and Firoj Alam and Shammur Chowdhury and Karan Singla and J. Trione and F. B{\'e}chet and Stepanov, {Evgeny A.} and Giuseppe Riccardi",

year = "2015",

language = "English",

booktitle = "IEEE Automatic Speech Recognition and Understanding Workshop (ASRU 2015)",

}

Favre, B, Alam, F , Chowdhury, S, Singla, K, Trione, J, Béchet, F, Stepanov, EA & Riccardi, G 2015, Automatic Summarization of Call-center Conversations. in IEEE Automatic Speech Recognition and Understanding Workshop (ASRU 2015). <https://scholar.google.com/citations?view_op=view_citation&hl=en&user=LkSfdoAAAAAJ&pagesize=100&citation_for_view=LkSfdoAAAAAJ:B3FOqHPlNUQC>

TY - GEN

T1 - Automatic Summarization of Call-center Conversations

AU - Favre, Benoit

AU - Alam, Firoj

AU - Chowdhury, Shammur

AU - Singla, Karan

AU - Trione, J.

AU - Béchet, F.

AU - Stepanov, Evgeny A.

AU - Riccardi, Giuseppe

PY - 2015

Y1 - 2015

N2 - This paper presents the SENSEI approach to automatic summarization which represents spoken conversation in terms of factual descriptors and abstractive synopses that are useful for quality assurance supervision in call centers. We demonstrate a browser-based graphical system that automatically produces these summary descriptors and synopses.

AB - This paper presents the SENSEI approach to automatic summarization which represents spoken conversation in terms of factual descriptors and abstractive synopses that are useful for quality assurance supervision in call centers. We demonstrate a browser-based graphical system that automatically produces these summary descriptors and synopses.

M3 - Conference contribution

BT - IEEE Automatic Speech Recognition and Understanding Workshop (ASRU 2015)

ER -

Automatic Summarization of Call-center Conversations

Abstract

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