Empowering responsible online gambling by real-time persuasive information systems

George Drosatos, Fotis Nalbadis, Emily Arden-Close, Victoria Baines, Elvira Bolat, Laura Vuillier, Theodoros Kostoulas, Sonia Wasowska, Maris Bonello, Jane Palles, John McAlaney, Keith Phalp, Raian Ali

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

4 Citations (Scopus)

Abstract

Online gambling, unlike other mediums of problem-atic and addictive behaviours, such as tobacco and alcohol, offers unprecedented opportunities for building information systems that are able to monitor and understand a user's behaviour in real-time and adapt persuasive messages and interactions that would fit their personal profile and usage context. Online gambling industry usually provides Application Programming Interfaces (APIs) meant mainly to enable third-party applications to network with their gambling services and enhance a user's gambling experience. In this industrial practice and experience paper, we advocate that such API's can also be used to retrieve gamblers' online data, such as browsing and betting history, promotions and available offers and use it to build more intel-ligent and proactive responsible gambling information systems. We report on our industrial experience in this field and make the argument that data available for persuasive marketing and usability should, under specific usage conditions, also be made available for responsible gambling information systems. This principle would provide equal opportunities for both directions. We discuss the psychological foundations of our proposed solution and the risks and challenges typically found when building such a software-assisted intervention, persuasion and emotion regulation technology. We also shed light on its potential implications from the perspectives of social corporate responsibility and data protection. We finally propose a conceptual architecture to demonstrate our vision and explain how it can be implemented. In the wider context, the paper is meant to provide insights on building behavioural awareness and regulation information systems in relation to problematic digital media usage.

Original languageEnglish
Title of host publication2018 12th International Conference on Research Challenges in Information Science, RCIS 2018
PublisherIEEE Computer Society
Pages1-11
Number of pages11
ISBN (Electronic)9781538665176
DOIs
Publication statusPublished - 6 Jul 2018
Externally publishedYes
Event12th International Conference on Research Challenges in Information Science, RCIS 2018 - Nantes, France
Duration: 29 May 201831 May 2018

Publication series

NameProceedings - International Conference on Research Challenges in Information Science
Volume2018-May
ISSN (Print)2151-1349
ISSN (Electronic)2151-1357

Conference

Conference12th International Conference on Research Challenges in Information Science, RCIS 2018
Country/TerritoryFrance
CityNantes
Period29/05/1831/05/18

Keywords

  • Corporate Social Responsibility
  • Persuasive Information Systems
  • Responsible Gambling

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