TY - GEN
T1 - Instilling Knowledge Claims of Personas from 346 Research Articles
AU - Salminen, Joni
AU - Jung, Soon Gyo
AU - Chhirang, Kamal
AU - Jansen, Bernard
N1 - Publisher Copyright:
© 2021 ACM.
PY - 2021/5/8
Y1 - 2021/5/8
N2 - Our research goal is to summarize the body of persona knowledge by identifying knowledge claims. This can aid HCI researchers to (a) navigate persona knowledge to form an understanding of what is known about personas quickly, (b) identify central research gaps of what is not known (or said) about personas, and (c) identify claims that are not substantiated with strong empirical evidence and warrant future work. To this end, we use computational and manual techniques to extract 130 knowledge claims based on 9139 sentences from 346 persona articles and analyze whether the existing literature supports these claims. The results, clustered into four groups ("Definition", "Creation", "Evaluation", and "Use"), indicate that claims regarding persona definition are characterized by a higher degree of consensus. In contrast, persona creation and use contain a high proportion of unverified claims. There are few claims concerning evaluation. Empirical research should address unverified claims and develop the ontological understanding on persona evaluation.
AB - Our research goal is to summarize the body of persona knowledge by identifying knowledge claims. This can aid HCI researchers to (a) navigate persona knowledge to form an understanding of what is known about personas quickly, (b) identify central research gaps of what is not known (or said) about personas, and (c) identify claims that are not substantiated with strong empirical evidence and warrant future work. To this end, we use computational and manual techniques to extract 130 knowledge claims based on 9139 sentences from 346 persona articles and analyze whether the existing literature supports these claims. The results, clustered into four groups ("Definition", "Creation", "Evaluation", and "Use"), indicate that claims regarding persona definition are characterized by a higher degree of consensus. In contrast, persona creation and use contain a high proportion of unverified claims. There are few claims concerning evaluation. Empirical research should address unverified claims and develop the ontological understanding on persona evaluation.
KW - Personas
KW - knowledge claims
KW - natural language processing
KW - summary
UR - http://www.scopus.com/inward/record.url?scp=85105807045&partnerID=8YFLogxK
U2 - 10.1145/3411763.3451619
DO - 10.1145/3411763.3451619
M3 - Conference contribution
AN - SCOPUS:85105807045
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems, CHI EA 2021
PB - Association for Computing Machinery
T2 - 2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths, CHI EA 2021
Y2 - 8 May 2021 through 13 May 2021
ER -