Intelligent service monitoring and support

Ala Al-Fuqaha; Ammar Rayes; Mohsen Guizani; Mrinal Khanvilkar; Mohammed Ahmed

doi:10.1109/ICC.2009.5199087

Intelligent service monitoring and support

Ala Al-Fuqaha^*, Ammar Rayes, Mohsen Guizani, Mrinal Khanvilkar, Mohammed Ahmed

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

Intelligent service management techniques play an important role in the continuously and rapidly evolving area of technologically advanced services. High tech companies are looking for better ways to deliver and preserve services to their customers in a competitive way. This paper introduces a new architecture for a scalable service monitoring and support system called Call Home Analysis and Response System (CHARS). The proposed system utilizes data de-noising and filtering techniques to meet the service management requirements of large-scale service deployments. The system utilizes intra and inter-element correlation of events to enhance the services delivered to end-users. Our results demonstrate that the proposed system is effective in covering the performance and fault management aspects for large-scale deployments of advanced services.

Original language	English
Title of host publication	Proceedings - 2009 IEEE International Conference on Communications, ICC 2009
DOIs	https://doi.org/10.1109/ICC.2009.5199087
Publication status	Published - 2009
Externally published	Yes
Event	2009 IEEE International Conference on Communications, ICC 2009 - Dresden, Germany Duration: 14 Jun 2009 → 18 Jun 2009

Publication series

Name	IEEE International Conference on Communications
ISSN (Print)	0536-1486

Conference

Conference	2009 IEEE International Conference on Communications, ICC 2009
Country/Territory	Germany
City	Dresden
Period	14/06/09 → 18/06/09

Keywords

Data filtering and de-noising
Flip-flop filter
Rule based expert systems
Service management systems
Technologically advanced services
Wavelet transform

Access to Document

10.1109/ICC.2009.5199087

Cite this

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title = "Intelligent service monitoring and support",

abstract = "Intelligent service management techniques play an important role in the continuously and rapidly evolving area of technologically advanced services. High tech companies are looking for better ways to deliver and preserve services to their customers in a competitive way. This paper introduces a new architecture for a scalable service monitoring and support system called Call Home Analysis and Response System (CHARS). The proposed system utilizes data de-noising and filtering techniques to meet the service management requirements of large-scale service deployments. The system utilizes intra and inter-element correlation of events to enhance the services delivered to end-users. Our results demonstrate that the proposed system is effective in covering the performance and fault management aspects for large-scale deployments of advanced services.",

keywords = "Data filtering and de-noising, Flip-flop filter, Rule based expert systems, Service management systems, Technologically advanced services, Wavelet transform",

author = "Ala Al-Fuqaha and Ammar Rayes and Mohsen Guizani and Mrinal Khanvilkar and Mohammed Ahmed",

year = "2009",

doi = "10.1109/ICC.2009.5199087",

language = "English",

isbn = "9781424434350",

series = "IEEE International Conference on Communications",

booktitle = "Proceedings - 2009 IEEE International Conference on Communications, ICC 2009",

note = "2009 IEEE International Conference on Communications, ICC 2009 ; Conference date: 14-06-2009 Through 18-06-2009",

}

Al-Fuqaha, A, Rayes, A, Guizani, M, Khanvilkar, M & Ahmed, M 2009, Intelligent service monitoring and support. in Proceedings - 2009 IEEE International Conference on Communications, ICC 2009., 5199087, IEEE International Conference on Communications, 2009 IEEE International Conference on Communications, ICC 2009, Dresden, Germany, 14/06/09. https://doi.org/10.1109/ICC.2009.5199087

TY - GEN

T1 - Intelligent service monitoring and support

AU - Al-Fuqaha, Ala

AU - Rayes, Ammar

AU - Guizani, Mohsen

AU - Khanvilkar, Mrinal

AU - Ahmed, Mohammed

PY - 2009

Y1 - 2009

N2 - Intelligent service management techniques play an important role in the continuously and rapidly evolving area of technologically advanced services. High tech companies are looking for better ways to deliver and preserve services to their customers in a competitive way. This paper introduces a new architecture for a scalable service monitoring and support system called Call Home Analysis and Response System (CHARS). The proposed system utilizes data de-noising and filtering techniques to meet the service management requirements of large-scale service deployments. The system utilizes intra and inter-element correlation of events to enhance the services delivered to end-users. Our results demonstrate that the proposed system is effective in covering the performance and fault management aspects for large-scale deployments of advanced services.

AB - Intelligent service management techniques play an important role in the continuously and rapidly evolving area of technologically advanced services. High tech companies are looking for better ways to deliver and preserve services to their customers in a competitive way. This paper introduces a new architecture for a scalable service monitoring and support system called Call Home Analysis and Response System (CHARS). The proposed system utilizes data de-noising and filtering techniques to meet the service management requirements of large-scale service deployments. The system utilizes intra and inter-element correlation of events to enhance the services delivered to end-users. Our results demonstrate that the proposed system is effective in covering the performance and fault management aspects for large-scale deployments of advanced services.

KW - Data filtering and de-noising

KW - Flip-flop filter

KW - Rule based expert systems

KW - Service management systems

KW - Technologically advanced services

KW - Wavelet transform

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U2 - 10.1109/ICC.2009.5199087

DO - 10.1109/ICC.2009.5199087

M3 - Conference contribution

AN - SCOPUS:70449487174

SN - 9781424434350

T3 - IEEE International Conference on Communications

BT - Proceedings - 2009 IEEE International Conference on Communications, ICC 2009

T2 - 2009 IEEE International Conference on Communications, ICC 2009

Y2 - 14 June 2009 through 18 June 2009

ER -

Intelligent service monitoring and support

Abstract

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Keywords

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