Modelling users feedback in crowd-based requirements engineering: An empirical study

Nada Sherief, Walid Abdelmoez, Keith Phalp, Raian Ali*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

8 Citations (Scopus)

Abstract

Most enterprises operate within a complex and ever-changing context. To ensure that requirements keep pace with changing context, users’ feedback is advocated to ensure that the requirements knowledge is refreshed and reflects the degree to which the system meets its design objectives. The traditional approach to users’ feedback, which is based on data mining and text analysis, is often limited, partly due to the ad-hoc nature of users’ feedback and, also, the methods used to acquire it. To maximize the expressiveness of users’ feedback and still be able to efficiently analyse it, we propose that feedback acquisition should be designed with that goal in mind. This paper contributes to that aim by presenting an empirical study that investigates users’ perspectives on feedback constituents and how they could be structured. This will provide a baseline for modelling and customizing feedback for enterprise systems in order to maintain and evolve their requirements.

Original languageEnglish
Title of host publication8th IFIP WG 8.1. Working Conference, PoEM 2015, Proceedings
EditorsJolita Ralyté, Óscar Pastor, Sergio España
PublisherSpringer Verlag
Pages174-190
Number of pages17
ISBN (Print)9783319258966
DOIs
Publication statusPublished - 2015
Externally publishedYes
Event8th Working Conference on the Practice of Enterprise Modelling, PoEM 2015 - Valencia, Spain
Duration: 10 Nov 201512 Nov 2015

Publication series

NameLecture Notes in Business Information Processing
Volume235
ISSN (Print)1865-1348

Conference

Conference8th Working Conference on the Practice of Enterprise Modelling, PoEM 2015
Country/TerritorySpain
CityValencia
Period10/11/1512/11/15

Keywords

  • Crowd- Based requirements engineering
  • Enterprise requirements evaluation
  • Feedback analysis
  • User involvement
  • Users’ feedback

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