TY - GEN
T1 - Online Social Transparency in Enterprise Information Systems
T2 - 13th IFIP WG 8.9 Working Conference on Research and Practical Issues of Enterprise Information Systems, CONFENIS 2019
AU - Alsaedi, Tahani
AU - Phalp, Keith
AU - Ali, Raian
N1 - Publisher Copyright:
© IFIP International Federation for Information Processing 2019.
PY - 2019
Y1 - 2019
N2 - Enterprises integrate social networking within their information systems to enhance collegiality, situational awareness, coordination and collaboration amongst their members. Social networking features can be seen in traditional systems such as the online profile, calendar, dashboard, auto-reply and status. More specialised systems enable bespoke features to declare and share and retrieve current and past engagements, team memberships, allocated tasks and priorities. Such social transparency is typically voluntary and not strictly enshrined by organisational governance and norms. Despite its positive connotations, negative consequences such as information overload, social loafing and undesired pressure can be a result of it. We conducted a multistage qualitative study, including focus groups, interviews and observations, to conceptualise online social transparency and explore the risks that stem from its unmanaged implementation. Our research aims to provide the first step towards a systematic method for risk identification and mitigation around online social transparency.
AB - Enterprises integrate social networking within their information systems to enhance collegiality, situational awareness, coordination and collaboration amongst their members. Social networking features can be seen in traditional systems such as the online profile, calendar, dashboard, auto-reply and status. More specialised systems enable bespoke features to declare and share and retrieve current and past engagements, team memberships, allocated tasks and priorities. Such social transparency is typically voluntary and not strictly enshrined by organisational governance and norms. Despite its positive connotations, negative consequences such as information overload, social loafing and undesired pressure can be a result of it. We conducted a multistage qualitative study, including focus groups, interviews and observations, to conceptualise online social transparency and explore the risks that stem from its unmanaged implementation. Our research aims to provide the first step towards a systematic method for risk identification and mitigation around online social transparency.
KW - Enterprise information systems
KW - Enterprise social software
KW - Social transparency
UR - http://www.scopus.com/inward/record.url?scp=85077499607&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-37632-1_9
DO - 10.1007/978-3-030-37632-1_9
M3 - Conference contribution
AN - SCOPUS:85077499607
SN - 9783030376314
T3 - Lecture Notes in Business Information Processing
SP - 97
EP - 111
BT - Research and Practical Issues of Enterprise Information Systems - 13th IFIP WG 8.9 International Conference, CONFENIS 2019, Proceedings
A2 - Doucek, Petr
A2 - Basl, Josef
A2 - Pavlicek, Antonin
A2 - Tjoa, A Min
A2 - Detter, Katrin
A2 - Raffai, Maria
PB - Springer
Y2 - 16 December 2019 through 17 December 2019
ER -