Persuasive and culture-aware feedback acquisition

Malik Almaliki; Raian Ali

doi:10.1007/978-3-319-31510-2_3

Persuasive and culture-aware feedback acquisition

Malik Almaliki^*, Raian Ali

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

5 Citations (Scopus)

Abstract

User feedback is an important factor to improve software quality. For example, it can provide information on missing features and clarify user trends and preferences for future improvement. However, gathering user’s feedback is not an easy process since the majority of users lack motivation and interest in providing feedback, especially in a constant and frequent style. In addition, studies have noted that the cultural differences among users also play a role in affecting their motivations to feedback acquisition. In this paper, we empirically investigate the role of culture in affecting users’ perception and motivations to give feedback. Our study identifies some key differences between Western and Middle Eastern users on what motivate them to provide feedback and what could have an influence on the quality of the feedback they give. This also makes the case for the need to design a persuasive and culture-aware feedback acquisition.

Original language	English
Title of host publication	Persuasive Technology - 11th International Conference, PERSUASIVE 2016, Proceedings
Editors	Manfred Tscheligi, Boris De Ruyter, Alexander Meschtscherjakov, Verena Fuchsberger, Martin Murer, Manfred Tscheligi
Publisher	Springer Verlag
Pages	27-38
Number of pages	12
ISBN (Print)	9783319315096
DOIs	https://doi.org/10.1007/978-3-319-31510-2_3
Publication status	Published - 2016
Externally published	Yes
Event	11th International Conference on Persuasive Technology, PERSUASIVE 2016 - Salzburg, Austria Duration: 5 Apr 2016 → 7 Apr 2016

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9638
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	11th International Conference on Persuasive Technology, PERSUASIVE 2016
Country/Territory	Austria
City	Salzburg
Period	5/04/16 → 7/04/16

Keywords

Persuasive technology
Software engineering
User’s feedback

Access to Document

10.1007/978-3-319-31510-2_3

Cite this

Almaliki, M., & Ali, R. (2016). Persuasive and culture-aware feedback acquisition. In M. Tscheligi, B. De Ruyter, A. Meschtscherjakov, V. Fuchsberger, M. Murer, & M. Tscheligi (Eds.), Persuasive Technology - 11th International Conference, PERSUASIVE 2016, Proceedings (pp. 27-38). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9638). Springer Verlag. https://doi.org/10.1007/978-3-319-31510-2_3

Almaliki, Malik ; Ali, Raian. / Persuasive and culture-aware feedback acquisition. Persuasive Technology - 11th International Conference, PERSUASIVE 2016, Proceedings. editor / Manfred Tscheligi ; Boris De Ruyter ; Alexander Meschtscherjakov ; Verena Fuchsberger ; Martin Murer ; Manfred Tscheligi. Springer Verlag, 2016. pp. 27-38 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "User feedback is an important factor to improve software quality. For example, it can provide information on missing features and clarify user trends and preferences for future improvement. However, gathering user{\textquoteright}s feedback is not an easy process since the majority of users lack motivation and interest in providing feedback, especially in a constant and frequent style. In addition, studies have noted that the cultural differences among users also play a role in affecting their motivations to feedback acquisition. In this paper, we empirically investigate the role of culture in affecting users{\textquoteright} perception and motivations to give feedback. Our study identifies some key differences between Western and Middle Eastern users on what motivate them to provide feedback and what could have an influence on the quality of the feedback they give. This also makes the case for the need to design a persuasive and culture-aware feedback acquisition.",

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Almaliki, M & Ali, R 2016, Persuasive and culture-aware feedback acquisition. in M Tscheligi, B De Ruyter, A Meschtscherjakov, V Fuchsberger, M Murer & M Tscheligi (eds), Persuasive Technology - 11th International Conference, PERSUASIVE 2016, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9638, Springer Verlag, pp. 27-38, 11th International Conference on Persuasive Technology, PERSUASIVE 2016, Salzburg, Austria, 5/04/16. https://doi.org/10.1007/978-3-319-31510-2_3

Persuasive and culture-aware feedback acquisition. / Almaliki, Malik; Ali, Raian.
Persuasive Technology - 11th International Conference, PERSUASIVE 2016, Proceedings. ed. / Manfred Tscheligi; Boris De Ruyter; Alexander Meschtscherjakov; Verena Fuchsberger; Martin Murer; Manfred Tscheligi. Springer Verlag, 2016. p. 27-38 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9638).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Almaliki, Malik

AU - Ali, Raian

N1 - Publisher Copyright: © Springer International Publishing Switzerland 2016.

PY - 2016

Y1 - 2016

N2 - User feedback is an important factor to improve software quality. For example, it can provide information on missing features and clarify user trends and preferences for future improvement. However, gathering user’s feedback is not an easy process since the majority of users lack motivation and interest in providing feedback, especially in a constant and frequent style. In addition, studies have noted that the cultural differences among users also play a role in affecting their motivations to feedback acquisition. In this paper, we empirically investigate the role of culture in affecting users’ perception and motivations to give feedback. Our study identifies some key differences between Western and Middle Eastern users on what motivate them to provide feedback and what could have an influence on the quality of the feedback they give. This also makes the case for the need to design a persuasive and culture-aware feedback acquisition.

AB - User feedback is an important factor to improve software quality. For example, it can provide information on missing features and clarify user trends and preferences for future improvement. However, gathering user’s feedback is not an easy process since the majority of users lack motivation and interest in providing feedback, especially in a constant and frequent style. In addition, studies have noted that the cultural differences among users also play a role in affecting their motivations to feedback acquisition. In this paper, we empirically investigate the role of culture in affecting users’ perception and motivations to give feedback. Our study identifies some key differences between Western and Middle Eastern users on what motivate them to provide feedback and what could have an influence on the quality of the feedback they give. This also makes the case for the need to design a persuasive and culture-aware feedback acquisition.

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T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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ER -

Almaliki M, Ali R. Persuasive and culture-aware feedback acquisition. In Tscheligi M, De Ruyter B, Meschtscherjakov A, Fuchsberger V, Murer M, Tscheligi M, editors, Persuasive Technology - 11th International Conference, PERSUASIVE 2016, Proceedings. Springer Verlag. 2016. p. 27-38. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-31510-2_3

Persuasive and culture-aware feedback acquisition

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Keywords

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