Processing Social Media Messages in Mass Emergency: Survey Summary

Muhammad Imran, Carlos Castillo, Fernando Diaz, Sarah Vieweg

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

78 Citations (Scopus)

Abstract

Millions of people use social media to share information during disasters and mass emergencies. Information available on social media, particularly in the early hours of an event when few other sources are available, can be extremely valuable for emergency responders and decision makers, helping them gain situational awareness and plan relief efforts. Processing social media content to obtain such information involves solving multiple challenges, including parsing brief and informal messages, handling information overload, and prioritizing different types of information. These challenges can be mapped to information processing operations such as filtering, classifying, ranking, aggregating, extracting, and summarizing. This work highlights these challenges and presents state of the art computational techniques to deal with social media messages, focusing on their application to crisis scenarios.

Original languageEnglish
Title of host publicationThe Web Conference 2018 - Companion of the World Wide Web Conference, WWW 2018
PublisherAssociation for Computing Machinery, Inc
Pages507-511
Number of pages5
ISBN (Electronic)9781450356404
DOIs
Publication statusPublished - 23 Apr 2018
Event27th International World Wide Web, WWW 2018 - Lyon, France
Duration: 23 Apr 201827 Apr 2018

Publication series

NameThe Web Conference 2018 - Companion of the World Wide Web Conference, WWW 2018

Conference

Conference27th International World Wide Web, WWW 2018
Country/TerritoryFrance
CityLyon
Period23/04/1827/04/18

Keywords

  • disaster response
  • emergency management
  • social media

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