Requirements for software to support the use of social media in emergency management: A Delphi study

S. Roxanne Hiltz, Amanda Hughes, Muhammad Imran, Linda Plotnick, Robert Power, Murray Turoff

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Social Media contain a wealth of information that could improve the situational awareness of Emergency Managers during a crisis, but many barriers stand in the way. These include information overload, making it impossible to deal with the flood of raw posts, and lack of trust in unverified crowdsourced data. The purpose of this project is to build a communications bridge between emergency responders and technologists who can provide the advances needed to realize social media's full potential. We are employing a Delphi study survey design, which is a technique for exploring and developing consensus among a group of experts around a particular topic. Participants include emergency managers and technologists with experience in software to support the use of social media in crisis response, from many countries. The topics of the study are described and preliminary, partial results presented for Round 1 of the study, based on 33 responses.

Original languageEnglish
Title of host publicationISCRAM 2019 - Proceedings
Subtitle of host publication16th International Conference on Information Systems for Crisis Response and Management
EditorsZeno Franco, Jose J. Gonzalez, Jose H. Canos
PublisherInformation Systems for Crisis Response and Management, ISCRAM
Pages799-813
Number of pages15
ISBN (Electronic)9788409104987
Publication statusPublished - 2019
Event16th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2019 - Valencia, Spain
Duration: 19 May 201922 May 2019

Publication series

NameProceedings of the International ISCRAM Conference
Volume2019-May
ISSN (Electronic)2411-3387

Conference

Conference16th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2019
Country/TerritorySpain
CityValencia
Period19/05/1922/05/19

Keywords

  • Crisis informatics
  • Delphi method
  • Emergency management
  • Social media
  • Software requirements

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