ShopWithme! Collaborative information searching and shopping for online retail

Yanjun Gao, Madhu Reddy, Bernard J. Jansen

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

We present research on the development and evaluation of a collaborative search and shopping system for online retail tasks based on domain specific product requirements. We describe the design rationale for the system development and inclusion of collaborative features, including search, chat, clip-board, product suggestions, shared views, and shopping cart with a focus on how these features are used for collaborative online retail shopping and information searching and sharing. Our research goal is to understand whether collaborative search tools are useful in supporting actual collaborative online retail shopping tasks for experience goods. We describe system development and report findings from preliminary user studies of the system, using mixed methods analysis, with an emphasis on the qualitative findings. The findings highlight that systems for the online shopping domain can support searching, shared views, and group communication to aid in collaborative shopping for experience goods by improving information sharing among group members. Implications are that ecommerce systems, websites, and web apps should support collaboration based on product types.

Original languageEnglish
Title of host publicationProceedings of the 50th Annual Hawaii International Conference on System Sciences, HICSS 2017
EditorsTung X. Bui, Ralph Sprague
PublisherIEEE Computer Society
Pages505-514
Number of pages10
ISBN (Electronic)9780998133102
Publication statusPublished - 2017
Event50th Annual Hawaii International Conference on System Sciences, HICSS 2017 - Big Island, United States
Duration: 3 Jan 20177 Jan 2017

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2017-January
ISSN (Print)1530-1605

Conference

Conference50th Annual Hawaii International Conference on System Sciences, HICSS 2017
Country/TerritoryUnited States
CityBig Island
Period3/01/177/01/17

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