Where does knowledge management add value?

Chee Wen Chong, Tony Holden, Paul Wilhelmij, Ruth A. Schmidt

Research output: Contribution to journalArticlepeer-review

71 Citations (Scopus)

Abstract

This survey of senior managers at 25 international organizations tackles the key question: “Where does knowledge management add value?” The findings indicate that only a very limited number of organizations have a mechanism to track the return on investment in knowledge-based competencies or related intangible assets. The majority were not able to determine the business value of their investment in this area. Most respondents agreed though that they had lost business opportunities as a result of poor knowledge practice. The results of this survey have led to the requirements of a conceptual model for the assessment of the return on investment in core knowledge-based competencies.

Original languageEnglish
Pages (from-to)366-380
Number of pages15
JournalJournal of Intellectual Capital
Volume1
Issue number4
DOIs
Publication statusPublished - 1 Dec 2000
Externally publishedYes

Keywords

  • Intangible assets
  • Knowledge processes
  • Multinationals
  • Return on investment
  • Surveys
  • Value

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